We may collect:

1. Name and contact details
2. Address and date of birth
3. Emergency contacts
4. Billing and NDIS funding details
5. Information about your health, disability and support needs
6. Assessments, reports and therapy notes
7. Behaviour support information
8. Information shared by other health or support professionals
9. Information provided by your representative, guardian or advocate

We collect information directly from you or your representative, other providers involved in your supports, health professionals, or the NDIA where needed.

We use personal information to:

1. Provide and manage therapy and support services
2. Understand your needs, goals and preferred supports
3. Communicate with you and your support network
4. Maintain accurate clinical and service records
5. Meet NDIS and legal requirements
6. Coordinate with other relevant professionals
7. Support quality, safety and service improvement

We may share information with:

1. Your Team Therapy staff and contractors
2. Your treating health professionals
3. NDIS providers involved in your supports
4. The NDIA and Medicare
5. Government agencies where required
6. Your nominated representative, guardian or advocate
7. Interpreters or administrative services supporting your care
8. NDIS auditors (you may opt out)

We may also share information if required by law, including for reportable incidents, safety concerns or behaviour support reporting.

Your information is protected through:

1. Secure electronic record systems
2. Password protection and restricted access
3. Staff training and confidentiality agreements
4. Secure communication processes

You may request to:

1. Access personal information we hold about you
2. Correct information you believe is inaccurate

Contact us at:

admin@yourteamtherapy.com.au

A fee may apply for access as permitted under the Privacy Act.

If you have a privacy concern, you can make a complaint through our Feedback and Complaints process or our Incident Management system. We will acknowledge and respond to your complaint promptly.

Contact:

admin@yourteamtherapy.com.au

You may change or withdraw your consent at any time. Some services may be affected if consent is withdrawn.

This policy may be updated periodically. The most current version will always be available on request.